The following Return policy applies to purchases made directly from our online store.
Free Returns Restrictions:
If you are not completely satisfied with your purchase then please contact us. We will gladly exchange your product or give you a full refund. We will even pay to have the product shipped back. There is absolutely no risk to you. Gift wrap and shipping charges are not refundable.
To initiate a return, please follow these steps to complete your request in a few clicks.
- Log in to your account by clicking Sign In
- After logging in click on My Orders and then Order Details
- Click Return for Refund and then select the item(s), that you wish to return
If you placed your order using Guest Checkout, you can initiate your return by:
Click on Order Status ; enter your order number, last name and zip code.
Your order will be displayed, and then Order Details
Click Return for Refund and then select the item(s), that you wish to return
You will receive an email confirmation with a return authorization number (RA#) and a prepaid return shipping label.
Please print the label, attach it to your package and take it to your local UPS facility (you may even be able to ship via UPS from your workplace). You can use the UPS link below to locate a local drop-off center near you to ship your product:
Visit UPS.com, or call 1-800-PICK-UPS (800-742-5877).
Return Authorizations are only valid for 30 days from the date issued. Replacement merchandise will not be reserved for more than 30 days past the issuance of the RA. Merchandise received past the return period may be refused and returned. Notification will be sent to the e-mail and/or billing address you provided should your return not be accepted.
Note: We cannot be responsible for e-mail or mailing addresses that are incorrect, changed, filtered, unread or no longer valid.